Writing company, The First Word, and generative AI company, CourtCorrect, today announce the launch of a new partnership. Combining the communications expertise of The First Word with the cutting edge AI of CourtCorrect, this partnership will help organisations transform both their complaints handling and their communications.
CourtCorrect is building the future of consumer dispute resolution. The CourtCorrect platform maps out the complaints management process end-to-end, using the latest advances in large language models to enhance productivity, increase accuracy and improve customer satisfaction for complaints teams.
The First Word transforms business communications by turning corporate, jargon-filled blah into brilliant writing. The First Word’s team of expert writers work with leading companies like Allianz, Barclaycard and EE. They give their teams the hands-on help they need to change their organisation for good with the power of words.
Now that large language models can rapidly generate high quality written content, writers will need new skills to use this technology effectively. Generative AI will enable writers to maintain a consistent tone in company communications, while giving agents the right skills will ensure the highest quality content.
Our partnership
In partnership with CourtCorrect, The First Word will continue delivering its expertise in corporate communications, equipped with the latest insights on the potential of generative AI. The writers of the future will be those who successfully integrate this technology into their workflows, unlocking the opportunities for better value and more creative communications.
With a joint client base of blue-chip organisations, The First Word and CourtCorrect will combine their expertise to help clients enhance business performance. Their extensive experience in regulated industries like finance and utilities will bring clarity, trust, and fairness to communication, and foster strong customer relationships.
Ludwig Bull, founder of CourtCorrect, said: “We’re delighted to announce this partnership with The First Word. As customer communication moves into a new era, tools like CourtCorrect’s Final Response Letter Generation provide opportunities to make communication more efficient, and to embed a company’s distinct style, tone and language in an AI system that enforces that approach across the relevant teams. We are looking forward to collaborating with The First Word, exchanging best practices when it comes to written communication and helping our clients navigate this new era successfully”.
Neil Martin, Director of The First Word, said: “We’re really excited to be partnering with CourtCorrect. Human-led AI can help customer teams be more efficient, and free them up to produce more creative, personalised communications. Using AI can help them develop their human skills and focus their time on more meaningful work, like supporting people who are vulnerable or need extra support. We’re looking forward to working with CourtCorrect to help organisations create teams of empathy experts who combine the efficiency of artificial intelligence with the compassion of emotional intelligence.”
The new venture uses the speed and power of large language models to help organisations communicate more quickly and effectively. The partnership is underpinned by a person-first approach and brings together first class researchers, writers and data scientists.
Customers of CourtCorrect and The First Word can look forward to co-hosted webinars, which will explore the latest in AI and best practices for communications and upskilling employees . This partnership will also extend to the joint attendance of conferences, and other events designed to encourage the open sharing and exchange of new ideas on this frontier technology.