July 12, 2024

July 12, 2024

July 12, 2024

CourtCorrect, Leader in Complaints AI, Joins UK Finance

CourtCorrect, Leader in Complaints AI, Joins UK Finance

CourtCorrect, an AI startup focusing on the safe deployment of artificial intelligence technologies to improve complaints resolution, is pleased to have joined UK Finance, the leading trade body for UK financial services firms, as an Associate Member.

CourtCorrect, an AI startup focusing on the safe deployment of artificial intelligence technologies to improve complaints resolution, is pleased to have joined UK Finance, the leading trade body for UK financial services firms, as an Associate Member.

Friday, 12th of July 2024

London, United Kingdom

CourtCorrect, the market leader in complaints resolution with AI, is pleased to share that we have joined UK Finance, the leading trade body for UK financial services firms, as an Associate Member. We’re looking forward to supporting the safe and responsible development and deployment of AI technologies by learning from industry initiatives and policy and sharing our practical experience in scaling such solutions within financial services.

CourtCorrect is an AI startup based in London, focusing on the safe deployment of artificial intelligence technologies to improve the efficiency, quality and root cause analysis of complaints resolution. We work with clients across financial services and other regulated industries and process thousands of cases every week.

UK Finance is the leading trade body for the financial services industry in the UK. Representing over 300 members, UK Finance is a centre of trust, expertise and collaboration at the heart of financial services, championing a thriving sector and building a better society.

Following a series of introductory meetings where we had the chance to share more of CourtCorrect’s AI technology suite and learn more about UK Finance’s policy initiatives, we are delighted to have the chance to contribute to the organisation as an Associate Member, especially as firms grapple with the upcoming Consumer Duty Reporting Deadline on July 31st.

As the cost of living crisis and the Consumer Duty continue to put pressure on complaints teams, AI technology promises to support firms with the efficiency and quality of the resolution, while also providing new insights to identify root causes and reduce consumer harm.

CourtCorrect is therefore looking forward to supporting members of UK Finance directly with expertise and innovative technologies, while also helping spread awareness about both the risks and opportunities of AI in this area.

As part of this partnership, all members of UK Finance will receive access to a free trial of CourtCorrect. Additionally, CourtCorrect and UK Finance are looking to partner on opportunities for thought-leadership to help the sector understand and adopt AI safely as part of a win-win-win outcome for consumers, businesses and regulators.

Ludwig Bull at UK Finance HQ in the City of London

Jason Cole, Director of Associate Membership and Strategic Partnerships at UK Finance, had this to say about the partnership:

“We are excited to have CourtCorrect join UK Finance as an Associate Member. Given the importance of resolving complaints effectively and in alignment with regulatory obligations, we believe AI has great potential in assisting firms when resolving complaints. We look forward to helping our members adopt this technology safely in partnership with leading technology providers like CourtCorrect.”

Ludwig Bull, CEO & Founder of CourtCorrect, adds:

“It is a great pleasure to join UK Finance, the UK’s leading trade body for financial services firms. The UK Finance Team, including Bob Wigley, Jason Cole and Eric Leenders have been nothing short of fantastic and we are looking forward to collaborating closely with UK Finance and their members to allow firms to gain efficiencies, quality improvements and insights from AI technology safely”.

Thank you to the UK Finance and CourtCorrect Teams involved in establishing this partnership.


About CourtCorrect:

CourtCorrect works with clients across financial services and other regulated markets to improve the efficiency, quality and root cause analysis of complaints resolution. By leveraging the most recent advances in AI and with an expert team drawn from machine learning and financial services compliance backgrounds, CourtCorrect processes thousands of cases every week to create a win-win-win for consumers, businesses and regulators.

CourtCorrect assists clients across the resolution process, including generating letters and other correspondence, structuring and extracting key insights from documents, assessing potential outcomes against the backdrop of internal policies and regulation and identifying root causes both on individual cases and in aggregate. As a result, businesses save time, improve the quality of resolution, remediate complaints causes effectively, improve customer retention and align more closely with regulatory rules, including Consumer Duty.

Please feel free to contact us at hello@courtcorrect.com or request a free trial of the platform on our website: https://platform.courtcorrect.com/signup