We are delighted to announce that Ludwig Bull, our CEO & Founder, has been invited to speak on the future of consumer protection and complaints handling alongside renowned industry leaders.
CourtCorrect has been invited by Grant Thornton UK to attend an upcoming conference entitled “Shaping Tomorrow: The Future of Consumer Protection in the Digital Age” on 6 November 2024.
The Event
In the historic city of Dublin, this forum will offer a chance to join the forefront of discussion around consumer interest in the digital age. Other listed speakers include:
Wesley Murphy, Head of Consumer Protection Supervision for The Central Bank of Ireland
Wesley Murphy is responsible for the retail conduct supervision of the Banking and Retail Credit sectors, and has previously supervised the Insurance and Intermediary sectors. Prior to joining the Consumer Protection Directorate, he was the Head of Resolution and Crisis Management at the Central Bank. He has extensive previous experience in policy development, and before joining the national regulatory authority in 2012, worked in the banking industry for 12+ years in treasury and asset & liability management.
Tara McDermott, Director of Customer Operations and Information Management for The Financial Services and Pensions Ombudsman
Tara McDermott joined Ireland’s Financial Services and Pensions Ombudsman (FSPO) in December 2017 as Director of Information and Investigation Services, and later took up the new position of Director of Customer Operations and Information Management. She has previously held various Civil Service roles (including as a member of the start-up team in the Office of Government Procurement and the Garda Síochána Ombudsman Commission) and holds various qualifications in Supervisory Management and Procurement.
Why Consumer Protection Matters
Whilst the digital age represents a new world of possibilities for client-consumer relationships, it also presents new risks for businesses and customers alike. The ongoing surge of complaints across the financial services sector (and beyond) is proof that UK firms have further to go towards addressing these challenges, as rising digital scams place greater emphasis on the need for protection of vulnerable customers.
In this changing landscape, technology is the key to transforming customer relationships: building trust through protection. However, it must be leveraged carefully, effectively, and in full alignment with the standards enforced by governments and regulatory bodies. This Forum comes at a crucial time, as CourtCorrect looks to the future and helps complaints teams navigate the challenges of the digital age.
About Grant Thornton UK
As an award-winning UK-based consultancy, Grant Thornton forms part of a global network employing 58,000 people across 135 countries: combining global scale with local insight and understanding to offer clients premium assurance, tax, and advisory services. Commitment to inclusion and diversity is central to their ethos, and their work with clients reflects an ongoing dedication to ensuring that business practices across the UK are defined by the highest standards of customer care.
To read about Grant Thornton’s work and dedication to customer care, you can visit their website here. You can also read more about our own upcoming Cambridge Complaints Forum here.
We are honoured to have been invited to such a prestigious event, and hope to see you there!
The CourtCorrect Team