Empowering Complaints Teams in UK Finance with Next-Generation AI.
We interviewed over two dozen complaints handling teams across UK Finance to build a suite of AI tools targeting the biggest pain points:
Customer Response Automation
Complaint Outcome Prediction
Aggregate Analysis
Complaints handlers spend hours writing letters to customers. Still, firms have to invest in QA and Governance to ensure quality. There's a better way:
Generate tailored responses at the click of a button
Edit drafts using an AI assistant
Tune models on your data for style, tone and jargon
Internal consistency and external compliance are top of mind for complaints teams. Our AI has read every regulation and every case to enable just that:
Predict case outcomes with confidence
Get suggestions on potential solutions
Catch mistakes and avoid regulatory breach
In addition to supporting case handlers on the individual case level, we support QA and Governance functions with data analysis at scale.
Identify root causes from qualitative data
Learn from your competitors and the market
Add unique data points to your Consumer Duty MI
